Certificate III in Individual Support


This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. Work involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.

Who is this for?

This qualification has been designed for people who work in aged care, disability or related area and who has at least a 12 month continual experience working in the health, aged care or disability sectors.

Entry Requirements

  • All learners must be at least 18 years of age.

  • All learners must complete a language, literacy and numeracy skills assessment at time of enrolment, or alternatively provide a copy of a Certificate or Statement of Attainment for a Certificate IV qualification or higher or equivalent.

  • All learners must be an existing worker in a Disability setting.

  • All learners must have a minimum of 12 months’ experience in a Disability setting or in a support/carer role in either the Disability, Aged Care, Mental Health or Community Sectors.

Units of Study

13 units must be completed to attain this qualification, consisting of 7 compulsory units and 6 elective units.(Please note that elective units are selected by Set2Learn based on industry consultation)

Core Units

  • CHCDIV001 Work with diverse people

  • CHCCCS015 Provide individualised support

  • CHCCCS023 Support independence and wellbeing

  • HLTAAP001 Recognise healthy body systems

  • HLTWHS002 Follow safe work practices for direct client care

  • CHCLEG001 Work legally and ethically

  • CHCCOM005 Communicate and work in health or community services


  • HLTINF001 Comply with infection prevention and control policies and procedures

  • CHCDIS007 Facilitate the empowerment of people with disability

  • CHCDIS003 Support community participation and social inclusion

  • CHCDIS001 Contribute to ongoing skills development using a strengths-based approach

  • CHCDIS002 Follow established person-centred behaviour supports

  • CHCDIS004 Communicate using augmentative and alternative communication strategies


This course will be run over 35 weeks for existing workers with a blend of RPL, face-face, work based training and assessment, and self-paced activities.

This course will be run as follows:

  • Face-to-Face Classes

  • Webinar Online Classes

  • Work Based Learning

  • Self-directed Learning

  • On-the-job Learning

  • Individualised Learning Support (flexible)

  • Practical skills training in

    • Manual Handling

    • Personal Care

    • Infection Control


Assessment that you will undertake to complete your course may include:

  1. Online Quizzes

  2. Work Based Observations

  3. Practical Skills Assessments

  4. Role Plays

  5. Written Work/Short Answer Questions

  6. Workplace Portfolio and Reflections

  7. Research Activities

  8. Third Party Reports

Recognition of Prior Learning (RPL) / Credit Transfer

You can apply for recognition of prior learning for any learning gained through previous employment or study. You may also apply for any credit transfer on units already completed. Please discuss this further by contacting us on 1300 404 514.

How To Apply

  1. Check your eligibility listed under Entry Requirements.

  2. Request an Enrolment Form and Student Handbook Pack by contacting SET2LEARN on 1300 404 514.

  3. Read the information in your pack carefully and assess your suitability for the course. Feel free to ring us directly with any enquiries you may have.

  4. Set up your Unique Student Identifier (your pack explains what this is and how to set it up).

  5. Complete and send in your Enrolment Forms and Proof of Citizenship Status to SET2LEARN.

  6. All learners will be asked to participate in a Pre-Training Review and complete a Language, Literacy and Numeracy (LLN) assessment or alternatively provide a copy of a Certificate or Statement of Attainment for a Certificate IV qualification or higher. This is to ensure we meet your needs as a learner and you are suitable for the course.

  7. Receive notification of the outcome and confirmation of fees if you are accepted.

Course fees

Full fee for service: $1,690.00

A $190 per person deposit is required upon commencement and the balance can be paid by regular fortnightly instalments.

Please refer to the Student Handbook for further information on payments policy.

Upcoming Accredited Courses

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