Complex Support Skills
(Disability Skill Set)


This skill set aims to upskill existing disability workers with the specialty skills and expertise to support people with disabilities with complex needs. It provides the practical skills and knowledge required to recognise what drives and influences behaviours, and implement behaviour support strategies, as outlined in an individualised behaviour support plan.

The skill set will also focus on the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services.

Who is this for?

This skill set has been designed for existing workers in a variety of roles who currently provide support for supporting people with a disability as part of their day-to-day work.


These units provide credit towards a range of qualifications in the CHC Community Services Training Package, including CHC33015 Certificate III in Individual Support and CHC43115 Certificate IV in Disability.

Entry Requirements

  • All learners must be at least 18 years of age.

  • All learners must complete a language, literacy and numeracy skills assessment at time of enrolment, or alternatively provide a copy of a Certificate or Statement of Attainment for a Certificate IV qualification or higher or equivalent.

  • All learners must be an existing worker in a Disability setting.

  • All learners must have a minimum of 12 months’ experience in a Disability setting or in a support/carer role in either the Disability, Aged Care, Mental Health or Community Sectors.

Units of Study

The following two (2) units must be completed to attain competency:

  • CHCDIS002 Follow established person-centred behaviour supports
  • CHCCCS019 Recognise and respond to crisis situations


This short skill set will be run over 4 weeks for existing workers with a blend of online classes, work-based learning and assessment, and self-paced activities.

This course will be run as follows:

  • Webinar Online Classes
  • Work Based Learning
  • Self-directed Learning
  • On-the-job Learning
  • Individualised Learning Support (flexible)



Assessment that you will undertake to complete your course may include:

  1. Online Quizzes
  2. Role Play and Reflection
  3. Written Work/Short Answer Questions
  4. Research Activities


You can apply for recognition of prior learning for any learning gained through previous employment or study. You may also apply for any credit transfer on units already completed. Please discuss this further by contacting us on 1300 404 514.

How To Apply

  1. Check your eligibility listed under Entry Requirements.

  2. Request an Enrolment Form and Student Handbook Pack by contacting SET2LEARN on 1300 404 514.

  3. Read the information in your pack carefully and assess your suitability for the course. Feel free to ring us directly with any enquiries you may have.

  4. Set up your Unique Student Identifier (your pack explains what this is and how to set it up).

  5. Complete and send in your Enrolment Forms and Proof of Citizenship Status to SET2LEARN.

  6. All learners will be asked to participate in a Pre-Training Review and complete a Language, Literacy and Numeracy (LLN) assessment or alternatively provide a copy of a Certificate or Statement of Attainment for a Certificate IV qualification or higher. This is to ensure we meet your needs as a learner and you are suitable for the course.

  7. Receive notification of the outcome and confirmation of fees if you are accepted.


Full fee for service:  $299.00

A $150 per person deposit is required upon commencement and the balance paid by the end of the skill set.

Please refer to the Student Handbook for further information on payments policy.

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