Emotional intelligence (EQ) at work is about how people and relationships function. Among its many benefits, EQ helps managers and employees alike successfully communicate, resolve conflict and improve workplace productivity.

EQ is key to building strong relationships, improving team effectiveness, reducing staff turnover, greater innovation and the overall success of an organisation.

What the difference between leading and managing?  What makes a good leader?  How can you manage your staff using strength-based approaches to motivate and encourage them and also increase productivity?

All organisations would like to have highly motivated and productive teams and yet we continue to use the same tools for addressing inefficiencies rather than focusing on the strengths and positives of the workforce.