Diploma of Leadership & Management


This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts.

Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements.

They may plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesise information from a variety of sources.

Who is this for?

This qualification has been designed to provide a strong foundation for support workers, team leaders, coordinators, frontline managers, and other staff who currently provide services to people with disabilities as part of their day to day work.

Entry Requirements

  • All learners must be at least 18 years of age.

  • All learners must complete a language, literacy and numeracy skills assessment at time of enrolment, or alternatively provide a copy of a Certificate or Statement of Attainment for a Certificate IV qualification or higher.

  • All learners must be currently working in a managerial role or have support in the workplace to act as in a leadership role in the current place of work.

  • All learners must have a minimum of 2 years’ experience in a managerial role in either the Disability, Aged Care, Mental Health or Community Services.

Units of Study

12 units must be completed to attain this qualification, consisting of 6 core units and 6 elective units.
(Please note that elective units are selected by Set2Learn based on industry consultation)

Core Units

  • BSBPEF502 Develop and use emotional intelligence

  • BSBOPS502 Manage business operational plans

  • BSBLDR523 Lead and manage effective workplace relationships

  • BSBTWK502 Manage team effectiveness

  • BSBCMM511 Communicate with influence

  • BSBCRT511 Develop critical thinking in others


  • BSBOPS505 Manage organisational customer service

  • BSBSTR501 Establish innovative work environments

  • BSBTWK503 Manage meetings

  • BSBCMM412 Lead difficult conversations

  •  BSBPEF501 Manage personal and professional development

  • HLTWHS006 Manage personal stressors in the work environment


This course will be run over 18 months for existing workers using a blend of face-face, online webinars, work-based observations and self-paced activities.


This course will be run as follows:

  • Face-to-Face Classes

  • Webinar Online Classes

  • Work Based Learning

  • Self-directed Learning

  • On-the-job Learning

  • Project Work

  • Individualised Learning Support (flexible)


You can apply for recognition of prior learning for any learning gained through previous employment or study. You may also apply for any credit transfer on units already completed. Please discuss this further by contacting us on 1300 404 514.

How To Apply

  1. Check your eligibility listed under Entry Requirements.

  2. Request an Enrolment Form and Student Handbook Pack by contacting SET2LEARN on 1300 404 514.

  3. Read the information in your pack carefully and assess your suitability for the course. Feel free to ring us directly with any enquiries you may have.

  4. Set up your Unique Student Identifier (your pack explains what this is and how to set it up).

  5. Complete and send in your Enrolment Forms and Proof of Citizenship Status to SET2LEARN.

  6. All learners will be asked to participate in a Pre-Training Review and complete a Language, Literacy and Numeracy (LLN) assessment or alternatively provide a copy of a Certificate or Statement of Attainment for a Certificate IV qualification or higher. This is to ensure we meet your needs as a learner and you are suitable for the course.

  7. Receive notification of the outcome and confirmation of fees if you are accepted.


Full fee for service: $3,350.00

A $350 per person deposit is required upon commencement and the balance can be paid by regular fortnightly instalments.

Please refer to the Student Handbook for further information on payments policy.

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