CHC52021
Diploma of Community Services
(Case Management)

Overview

This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.

At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.

Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

To achieve this qualification, the candidate must have completed at least 200 hours of work as detailed in the Assessment Requirements of units of competency.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Who is this for?

This qualification has been designed for existing disability workers who have completed either a Certificate in Disability, Mental Health, Community Services, Youth Work or Aged Care, and who are looking at moving up into more senior roles or into case management.

Entry Requirements

  • All learners must be at least 18 years of age.

  • All learners must have completed a minimum Certificate IV qualification or higher or equivalent.

  • All learners must be an existing worker in a Disability, Mental Health, Community Services, Youth Work or Aged Care setting.

  • All learners must have a minimum of 18 months’ experience working in either a Disability, Mental Health, Community Services, Youth Work or Aged Care setting, or have relevant experience in a support/carer role.

Units of Study

20 units must be completed to attain this qualification, consisting of 12 compulsory units and 8 elective units.
(Please note that elective units are selected by Set2Learn based on industry consultation)

Core Units

  • CHCCCS004 Assess co-existing needs
  • CHCCCS007 Develop and implement service programs
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCSM013 Facilitate and review case management
  • CHCDEV005 Analyse impacts of sociological factors on people in community work and services
  • CHCDFV001 Recognise and respond appropriately to domestic and family violence
  • CHCDIV001 Work with diverse people
  • CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
  • CHCLEG003 Manage legal and ethical compliance
  • CHCMGT005 Facilitate workplace debriefing and support processes
  • CHCPRP003 Reflect on and improve own professional practice
  • HLTWHS003 Maintain work health and safety

Electives

  • CHCCCS009 Facilitate responsible behaviour
  • CHCCSM009 Facilitate goal directed planning
  • CHCCSM010 Implement case management practice
  • CHCCSM012 Coordinate complex case requirements
  • CHCCSM014 Provide case management supervision
  • CHCMHS007 Work effectively in trauma informed care
  • CHCMHS008 Promote and facilitate self-advocacy
  • CHCMHS011 Assess and promote social, emotional and physical wellbeing

Delivery

This course will be run over 18 months for existing workers with a blend of face-face, work based training and assessment, and self-paced activities.

This course will be run as follows:

  • Face-to-Face Classes

  • Webinar Online Classes

  • Work Based Learning

  • Self-directed Learning

  • On-the-job Learning

  • Project Work

  • Individualised Learning Support (flexible)

Assessment

Assessment that you will undertake to complete your course may include:

  1. Online Quizzes

  2. Work Based Observations

  3. Practical Skills Assessments

  4. Role Plays

  5. Written Work/Short Answer Questions

  6. Workplace Portfolio and Reflections

  7. Research Activities

  8. Third Party Reports

RECOGNITION OF PRIOR LEARNING (RPL) / CREDIT TRANSFER

RPL is an assessment process recognising any skills and knowledge gained through previous training, work or life experience that are relevant to the qualification, to determine the extent to which you meet the qualification requirements for competency. The RPL process also identifies where any additional learning is needed to achieve competency in the qualification. Where this is required, gap training is available and will need to be completed. You may also apply for any Credit Transfer for any previously completed units.

 

You can apply for recognition of prior learning for any learning gained through previous employment or study. You may also apply for any credit transfer on units already completed. Please discuss this further by contacting us on 1300 404 514.

How To Apply

  1. Read the information above carefully to assess your eligibility for this course and download the SET2LEARN Student Handbook. Feel free to contact us on 1300 404 514 with any enquiries you may have.
  2. Locate or set up your Unique Student Identifier at www.usi.gov.au
  3. Complete your online enrolment below. 

  4. All learners will be asked to participate in a Pre-Training Review and complete a Language, Literacy and Numeracy (LLN) Review. This is to ensure we meet your needs as a learner and you are suitable for the course.

  5. Receive notification of the outcome and confirmation of enrolment if you are accepted.

COURSE FEES

Full fee for service:  $2,900.00

A $500 per person deposit is required upon commencement and the balance can be paid by regular fortnightly instalments.

Please refer to the Student Handbook for further information on payments policy.

Have a question?

Enquire

Upcoming Accredited Courses

Name Course Start Date Course End Date Cost
CHC52021 Diploma of Community Services (Case Management) - PM Online Group (1 day/week, 5:30-9:30pm) 03/02/2025 03/08/2026 $2,900.00
Enrol