Certificate III in Individual Support

Government Subsidised Training



Smart and Skilled offers government-subsidised Vocational Education and Training (VET) to people who meet certain criteria. It’s helping people in NSW get the skills they need to find a job and advance their careers.


For more information about Smart and Skilled, visit the NSW Government website.


This qualification reflects the role of individuals in the community, home or residential care setting who work under supervision and delegation as a part of a multi-disciplinary team, following an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason.


These individuals take responsibility for their own outputs within the scope of their job role and delegation. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.


The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.


To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.


No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.

Units of Study

15 units must be completed to attain this qualification, consisting of 9 compulsory units and 6 elective units.

(Please note that elective units are selected by Set2Learn based on industry consultation)

Core Units

  • CHCCCS031 Provide individualised support
  • CHCCCS038 Facilitate the empowerment of people receiving support
  • CHCCCS040 Support independence and wellbeing
  • CHCCCS041 Recognise healthy body systems
  • CHCCOM005 Communicate and work in health or community services
  • CHCDIV001 Work with diverse people
  • CHCLEG001 Work legally and ethically
  • HLTINF006 Apply basic principles and practices of infection prevention and control
  • HLTWHS002 Follow safe work practices for direct client care


  • CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
  • CHCCCS044 Follow established person-centred behaviour supports
  • HLTAID011 Provide first aid

Ageing Specialisation:

  • CHCAGE013 Work effectively in aged care
  • CHCAGE011 Provide support to people living with dementia
  • CHCPAL003 Deliver care services using a palliative approach

Disability Specialisation:

  • CHCDIS020 Work effectively in disability support
  • CHCDIS011 Contribute to ongoing skills development using a strengths-based approach
  • CHCDIS012 Support community participation and social inclusion

Am I Eligible for smart and skilled?

This training is subsidised by the NSW Government under the Smart and Skilled program. To be eligible for this training you need to:

  • Live or work in NSW or
  • Be an Aboriginal and Torres Strait Islander who does not live or work in NSW but lives in specific defined interstate NSW border areas.
  • Be aged 15 years or older
  • Have left school
  • Be an Australian citizen, permanent Australian resident, New Zealand citizen or a humanitarian visa holder or a partner visa whose sponsor is a humanitarian visa holder.


From 2015, all students undertaking Vocational Education and Training (VET) in Australia need a USI number.

SET2LEARN will not be able to issue any national recognised qualification or statement of attainment if this is not provided.

To apply for a USI number or to find your existing number, please go to


This course will be run over 45 weeks with a blend of face-face, work based training and assessment, and self-paced activities. This course will be run as follows:

  • Face-to-Face Classes

  • Webinar Online Classes

  • Work Based Learning

  • Self-directed Learning

  • Individualised Learning Support (flexible)
  • Practical Skills Training


Assessment that you will undertake to complete your course may include:

  1. Online Quizzes

  2. Work Based Observations

  3. Practical Skills Assessments

  4. Role Plays and Reflections

  5. Written Work/Short Answer Questions

  6. Research Activities

  7. Third Party Reports

Recognition of Prior Learning (RPL) / Credit Transfer

You can apply for recognition of prior learning for any learning gained through previous employment or study. You may also apply for any credit transfer on units already completed. Please discuss this further by contacting us on 1300 404 514.

How To Apply

  1. Read the information above carefully to assess your eligibility for this course and download the SET2LEARN Student Handbook. Feel free to contact us on 1300 404 514 with any enquiries you may have.
  2. Locate or set up your Unique Student Identifier at
  3. Complete your online enrolment below. 
  4. All learners will be asked to participate in a Pre-Training Review and complete a Language, Literacy and Numeracy (LLN) Review. This is to ensure we meet your needs as a learner and you are suitable for the course.

  5. Receive notification of the outcome and confirmation of enrolment if you are accepted.

Have a question?

Upcoming Accredited Courses

Name Course Start Date Course End Date Cost
9 July 2024 Intake CHC33021 Certificate III in Individual Support - Ageing (AM Group 9:30am-1:30pm) 09/07/2024 08/07/2025 $0.00
9 July 2024 Intake CHC33021 Certificate III in Individual Support - Ageing (PM Group 5:30-9:30pm) 09/07/2024 08/07/2025 $0.00
9 July 2024 Intake CHC33021 Certificate III in Individual Support - Disability (AM Group 9:30am-1:30pm) 09/07/2024 08/07/2025 $0.00
9 July 2024 Intake CHC33021 Certificate III in Individual Support - Disability (PM Group 5:30-9:30pm) 09/07/2024 08/07/2025 $0.00