Diploma of Community Services
(Case Management)


This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency. As this course is designed for existing workers only, learners will need to meet this requirement through their current work role. This may include providing evidence of employment, workplace observations, and other work-based tasks.

Who is this for?

This qualification has been designed for existing disability workers who have completed either a Certificate in Disability, Mental Health, Community Services, Youth Work or Aged Care, and who are looking at moving up into more senior roles or into case management.

Entry Requirements

  • All learners must be at least 18 years of age.

  • All learners must have completed a minimum Certificate IV qualification or higher or equivalent.

  • All learners must be an existing worker in a Disability, Mental Health, Community Services, Youth Work or Aged Care setting.

  • All learners must have a minimum of 18 months’ experience working in either a Disability, Mental Health, Community Services, Youth Work or Aged Care setting, or have relevant experience in a support/carer role.

Units of Study

16 units must be completed to attain this qualification, consisting of 8 compulsory units and 8 elective units. (Please note that elective units are selected by Set2Learn based on industry consultation)

Core Units

  • HLTWHS004 Manage work health and safety

  • CHCLEG003 Manage legal and ethical compliance

  • CHCDEV002 Analyse impacts of sociological factors on clients in community work and services

  • CHCCOM003 Develop workplace communication strategies

  • CHCDIV003 Manage and promote diversity

  • CHCPRP003 Reflect on and improve own professional practice

  • CHCMGT005 Facilitate workplace debriefing and support processes

  • CHCCCS007 Develop and implement service programs


  • CHCCCS004 Assess co-existing needs

  • CHCCSM004 Coordinate complex case requirements

  • CHCCSM005 Develop, facilitate and review all aspects of case management

  • CHCCSM006 Provide case management supervision

  • CHCDIS005 Develop and provide person-centered service responses

  • CHCDIS007 Facilitate the empowerment of people with disability

  • CHCDIS008 Facilitate community participation and social inclusion

  • CHCDIS010 Provide person-centered services to people with disability with complex needs


This course will be run over 48 weeks for existing workers with a blend of face-face, work based training and assessment, and self-paced activities.

This course will be run as follows:

  • Face-to-Face Classes

  • Webinar Online Classes

  • Work Based Learning

  • Self-directed Learning

  • On-the-job Learning

  • Project Work

  • Individualised Learning Support (flexible)


Assessment that you will undertake to complete your course may include:

  1. Online Quizzes

  2. Work Based Observations

  3. Practical Skills Assessments

  4. Role Plays

  5. Written Work/Short Answer Questions

  6. Workplace Portfolio and Reflections

  7. Research Activities

  8. Third Party Reports


You can apply for recognition of prior learning for any learning gained through previous employment or study. You may also apply for any credit transfer on units already completed. Please discuss this further by contacting us on 1300 404 514.

How To Apply

  1. Check your eligibility listed under Entry Requirements.

  2. Request an Enrolment Form and Student Handbook Pack by contacting SET2LEARN on 1300 404 514.

  3. Read the information in your pack carefully and assess your suitability for the course. Feel free to ring us directly with any enquiries you may have.

  4. Set up your Unique Student Identifier (your pack explains what this is and how to set it up).

  5. Complete and send in your Enrolment Forms and Proof of Citizenship Status to SET2LEARN.

  6. All learners will be asked to participate in a Pre-Training Review and complete a Language, Literacy and Numeracy (LLN) assessment or alternatively provide a copy of a Certificate or Statement of Attainment for a Certificate IV qualification or higher. This is to ensure we meet your needs as a learner and you are suitable for the course.

  7. Receive notification of the outcome and confirmation of fees if you are accepted.


Full fee for service:  $2,500.00

A $200 per person deposit is required upon commencement and the balance can be paid by regular fortnightly instalments.

Please refer to the Student Handbook for further information on payments policy.

Upcoming Accredited Courses

Name Course Start Date Course End Date Cost
CS June 2022 Intake-Weekly Delivery 27/06/2022 17/07/2023 $2,500.00